Aquastar Pool Services

How to Find a Pool Company You Can Trust 

(Even If It’s Not Us)

Finding a reliable pool company that you can trust is a daunting task. Whether you’re a high-end homeowner, managing a hotel, or in charge of a school, you need a pool maintenance company that respects your time and delivers top-tier service. A good pool company can solve problems before they even happen; a bad one will make everything harder. Here’s how you can make sure you’re hiring a company that you can count on.

1. Reputation: The Foundation of a Trusted Pool Company

A pool company with a solid reputation isn’t just a marketing gimmick. It’s proof they’ve built trust with clients through years of exceptional service. Reputation is earned through consistent results, not through flashy ads or promises. If they’ve been around for a while and consistently deliver high-quality service, chances are they’ll continue to do so.

What to do:

• Google Reviews and testimonials from people who have worked with the company.
• Ask for recommendations from others who have similar needs, like luxury properties, schools, or hotels.

Why it matters: A trustworthy pool company is built on a foundation of reputation, so check for real customer experiences.

2. Google Reviews: Your Window Into Their Service Quality

In today’s digital world, Google Reviews should be your first stop. They’re a transparent, unfiltered source of information about the company’s reliability and quality of service.

What to do:

• Check for consistent positive reviews. Make sure the company’s reviews reflect your specific needs — be it residential, commercial, or school pools.

• Check how many reviews they have. 10 could be easy to fake, 60 or more chances are google would have flagged them.

• Assess how they respond to negative feedback. Do they always shift blame back to the customer?

Why it matters: Google Reviews give you insight into a company’s trustworthiness. If the reviews reflect professionalism and timely service, you’re on the right track.

3. Guarantees: Confidence in Their Work

A pool company that guarantees their work isn’t just playing safe; they’re showing you that they stand behind the quality of their service. Ask them directly if they offer any guarantees on their repairs or installation services.

What to do:

• Ask for details on guarantees — What’s covered? How long does it last?

• If they don’t provide a clear answer in writing, look elsewhere.

Why it matters: A guarantee shows that the company is confident in the quality of their service and will take responsibility if something goes wrong.

4. Experience Matters: Years of Expertise Count

How long has the pool company been in business? Experience matters. A company with years of experience will have seen and solved just about every pool problem you can imagine. They won’t cut corners, and they’ll have the expertise to get the job done right the first time.

What to do:

• Ask about their years in business and the types of properties they serve (e.g., luxury homes, commercial pools, schools).

• Find out if they’ve worked with properties similar to yours.

Why it matters: An experienced pool company will have the tools, knowledge, and track record to handle any maintenance or repair challenges efficiently.

5. Transparent Pricing: No Hidden Fees

Pricing should never be a mystery. Trustworthy pool companies provide upfront, transparent pricing, ensuring you know exactly what you’re paying for.

What to do:

• Request a detailed, itemized estimate for the services you need.

• Ask about service fees and potential extra charges.

• We’re not talking about them being foresee everything but extra charges should be communicated.

Why it matters: Transparent pricing ensures you’re not hit with unexpected charges down the line, giving you peace of mind.

6. Customer Service: Your First Point of Contact

How quickly does a company respond to your inquiries? Excellent customer service isn’t just about resolving issues; it’s about showing respect for your time.

What to do:

• Contact them and test how quickly they respond to your questions.

• See how thorough and clear their answers are.

Why it matters: Great customer service sets the tone for a strong, lasting relationship. You don’t want to be chasing down a company to get a response. If they can’t get back to you in the sales phase do you think the will be better in the service phase?

7. State-of-the-Art Tools and Equipment 

Does the pool company use the best tools and equipment for the job? A company that invests in modern tools will perform better and more efficiently.

What to do:

• Ask what tools and technology they use for diagnostics, maintenance, and cleaning.

• Ensure they’re using the latest technology to deliver the best service.

Why it matters: Better tools mean better and often more reliable outcomes. Especially in diagnosing a problem. Sometimes the right diagnosis will cost you 3x less!

Conclusion: Your Pool Deserves the Best

When it comes to hiring a pool maintenance company in Johannesburg, you need to consider more than just one. Reputation, guarantees, experience, customer service, and equipment matter more than anything else.

Remember, when you find a company that ticks all these boxes — whether it’s us or someone else — you’ve found the right partner for your pool. Don’t settle for less than the best.
It’s tricky because in an ideal world you should just be able to to search eg. pool service sandton or top pool companies in Johannesburg and find a good provider but it’s not always that simple.
So, take the time to vet the companies you’re considering. If you follow these steps, you’ll find a company you can trust to handle your pool’s needs with professionalism and care.